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🦵 Built for Physiotherapy Clinics

Your Physio Clinic Is Working Hard.
But Is It Working Smart?

Most physiotherapy clinic owners have no idea how much revenue they're losing to incomplete episodes of care, inconsistent rebooking, and untracked cancellations. Allie shows you exactly where the gaps are — in language your team actually uses.

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Allie for Physiotherapy is a clinic performance analytics platform purpose-built for physiotherapy practices in Australia. It integrates directly with Cliniko, Halaxy, Nookal and Splose to automatically track the KPIs that matter most to physio clinic owners — including rebooking rate, episode of care completion, practitioner utilisation, cancellation rate, and revenue per appointment. Unlike generic business analytics tools, Allie is built exclusively for allied health, which means it understands the billing complexity of DVA, WorkCover, EPC referrals and NDIS that physiotherapy clinics deal with daily.

The physiotherapy problem

Physio clinics are complex businesses.
Most are flying blind.

Between billing complexity, high appointment volumes, and multi-practitioner teams, physiotherapy clinic owners are drowning in data but starving for insight. Here's what's quietly draining your revenue.

Swipe to see more
📋

Episode of care completion is silently haemorrhaging revenue

When patients discharge before completing their recommended episode of care, the revenue impact is significant — but almost no physio clinic owner tracks episode completion rates. Allie surfaces this as a dollar figure, not a hunch.

Avg. $4,200/month in incomplete episodes
💳

DVA, WorkCover and EPC billing obscures your true revenue picture

When 30-40% of your appointments run through third-party payers at different rates, tracking your true revenue per appointment becomes nearly impossible without dedicated tools. Most clinic owners don't know their real average fee.

Billing complexity = invisible leaks
🔁

Rebooking conversations are inconsistent across your team

Some of your practitioners rebook 90% of patients at the point of discharge. Others rebook 60%. That 30% gap is worth thousands per month per practitioner — and without data, you'll never know who's who or why.

30% rebooking gap = $2-5k/mo per practitioner
📉

Cancellation patterns are invisible until you track them

Is your cancellation rate higher on Mondays? With specific appointment types? From a particular referral source? Without this data, you're guessing. Allie breaks cancellations down by practitioner, day, appointment type and more.

Industry avg: 18-22% cancellation rate
Physiotherapy KPI benchmarks

Where does your clinic sit
against industry benchmarks?

Based on data from 350+ Australian clinics using Allie. These are the metrics that separate high-performing physio practices from the rest.

85%+
Rebooking Rate
Critical: <70%Target: 85%+
The percentage of patients who rebook their next appointment before leaving. The single biggest lever in physio clinic revenue.
<10%
Cancellation Rate
Poor: 20%+Target: <10%
Top physio clinics run below 10% cancellation rates. The industry average is 18-22%. Every percentage point costs thousands annually.
80%+
Practitioner Utilisation
Low: <65%Target: 80%+
What percentage of available appointment slots are filled. Below 75% means significant capacity — and revenue — being left on the table.
6-8
Patient Visit Average
Low: <4Target: 6-8
How many appointments the average patient attends before discharging. Below benchmark signals incomplete episodes and early drop-off.
$160+
Avg Revenue / Appointment
Low: <$120Target: $160+
When third-party billing (DVA, WorkCover, EPC) is factored in, many clinics don't know their true average. Allie calculates it automatically.
3+
New Patients / Practitioner / Week
Low: <2Target: 3+
The intake rate that sustains a full caseload. Without tracking this per practitioner, you won't know who needs support with their new patient pipeline.
Episode of Care Calculator

How much is incomplete episode completion costing you?

Adjust the sliders to match your clinic. See how improving your episode completion rate translates to real monthly revenue.

Active practitioners
Full-time & part-time combined
4
Appointments per practitioner / week
Average across your team
28
Average fee per appointment (AUD)
Blended rate incl. DVA, WorkCover, private
$145
Current episode completion rate
% of patients completing recommended care
65%
Avg appointments per episode
Recommended episode length
7
Monthly revenue from incomplete episodes
Revenue lost to early discharge
$0
per month, based on your inputs
📅 Current monthly revenue $0
🎯 Potential at 85% completion $0
📈 Annual opportunity $0
Start recovering this revenue →

30-day free trial · No credit card needed

Estimates are illustrative and based on industry benchmarks. Actual results vary by clinic type, location, and fee structure.

How Allie helps physio clinics

Built for the complexity
of a physiotherapy practice

Practitioner Dashboard — This Week
Rebooking rate
88%
Utilisation
84%
Episode avg
6.1 visits
Cancellations
12%
New patients
3.4/wk
PRACTITIONER PERFORMANCE

See who's thriving — and who needs support

Allie breaks down performance by individual practitioner so you can celebrate your top performers and have evidence-based conversations with those who need coaching.

  • ✓ Individual rebooking, utilisation and episode completion per physio
  • ✓ Compare practitioners side-by-side or against team benchmarks
  • ✓ Track 12 months of trend data to spot gradual decline early
  • ✓ Log mentoring notes directly against performance data
Episode Completion Tracking
EPISODE COMPLETION — LAST 30 DAYS
Completed full episode 68%
32%
Discharged early
$3.8k
Revenue opportunity
EPISODE COMPLETION

Turn early discharge into a tracked, fixable metric

For physiotherapy clinics, episode completion is one of the most powerful revenue levers available — yet almost no clinic measures it. Allie makes it visible and actionable.

  • ✓ Track average patient visit totals against your recommended episode
  • ✓ See which practitioners have the lowest episode completion rates
  • ✓ Quantify the revenue impact of early discharge in dollars
  • ✓ Set episode completion targets and track progress weekly
Cancellation Analysis
Mon
Highest cancel day
8am
Highest cancel time
CANCELLATION COST — THIS MONTH
$4,320
across 27 cancelled appointments
CANCELLATION INTELLIGENCE

Stop guessing why patients cancel

Allie breaks your cancellation data down by day, time, appointment type, billing type and practitioner — so you can identify patterns and act on them with precision.

  • ✓ Cancellations by practitioner, day, time and appointment type
  • ✓ Dollar value of cancellations calculated automatically
  • ✓ Compare cancellation rates by billing type (DVA, WorkCover, private)
  • ✓ Set cancellation rate targets and track improvement over time
Physiotherapy case study

What a physio clinic owner said
after 90 days with Allie

★ ★ ★ ★ ★

Loving the data points that you can hover over and see the week. Very helpful to see how they're trending.

GS
Giancarlo Sossi
Thrive Physio Plus · Physiotherapy
5 min
to connect and get first insights
Real-time
weekly trend visibility
3+
new revenue opportunities identified
Frequently asked questions

Everything physio clinic owners
ask about Allie

What is the best analytics software for physiotherapy clinics in Australia?+
Allie is purpose-built analytics software for physiotherapy clinics in Australia. It integrates directly with Cliniko, Halaxy, Nookal and Splose to track the KPIs that matter most to physio clinic owners — rebooking rate, episode completion, utilisation, cancellation rate and revenue per appointment — in one automated dashboard. Unlike generic business tools, Allie is built exclusively for allied health practices.
How do I track episode of care completion in my physiotherapy clinic?+
Allie tracks your patient visit average (PVA) and rebooking rate — the two key indicators of episode completion. When patients drop off before completing their recommended episode, Allie surfaces this as a dollar figure so you know the revenue impact and can act on it. You can see episode completion rates per practitioner, identify who needs coaching, and set targets to improve over time.
What KPIs should a physiotherapy clinic be tracking?+
The six most important KPIs for physiotherapy clinics are: (1) Rebooking rate — target 85%+; (2) Cancellation and no-show rate — target under 10%; (3) Practitioner utilisation — target 80%+; (4) Patient visit average — target 6-8 visits per episode; (5) Average revenue per appointment — know your blended rate including DVA, WorkCover and EPC; (6) New patients per practitioner per week — target 3+. Allie tracks all six automatically.
Does Allie integrate with Cliniko for physiotherapy practices?+
Yes. Allie integrates directly with Cliniko via the official API — no CSV exports, no manual data entry. Once connected, Allie automatically syncs your booking, cancellation, practitioner and revenue data daily. Setup takes under 5 minutes and requires no IT skills. Allie also integrates with Halaxy, Nookal and Splose.
How much revenue does the average physio clinic lose to cancellations?+
Based on data from 350+ Australian clinics using Allie, the average physiotherapy clinic loses between $3,000 and $8,000 per month to cancellations, no-shows and poor rebooking rates combined. The exact figure depends on clinic size, average appointment fee, and current cancellation and rebooking policies. The Episode of Care Calculator on this page gives you a personalised estimate.
Can Allie help me manage DVA and WorkCover billing analytics?+
Yes. One of the unique challenges for physiotherapy clinics is understanding your true revenue per appointment when multiple billing types (private, DVA, WorkCover, EPC, NDIS) are involved. Allie helps you track your blended average revenue per appointment and can surface cancellation rates and utilisation broken down by billing type — so you can see, for example, whether your DVA appointments have a higher cancellation rate than private appointments.
How long does it take to set up Allie for a physiotherapy clinic?+
Setup takes under 5 minutes. You connect your practice management software (Cliniko, Halaxy, Nookal or Splose) via a one-click integration, and Allie begins syncing your data immediately. Most physio clinic owners have their first insights within the same day they sign up. No IT skills or technical knowledge is required.
What's the difference between Allie and my existing PMS reports?+
Your practice management system (Cliniko, Halaxy etc.) tells you what happened — appointments booked, cancelled, completed. Allie tells you what it means and what to do about it. Allie correlates data across multiple dimensions to surface insights like: which practitioners have the lowest episode completion rates, what your cancellation rate is costing you in dollars per month, and exactly what the revenue impact would be of improving your rebooking rate by 10%.
Start today — free for 30 days

Ready to see where your physio clinic
is leaving money behind?

Join 350+ clinic owners using Allie to identify bottlenecks and grow revenue. Connect Cliniko, Halaxy, Nookal or Splose in under 5 minutes.

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No credit card needed · Cancel anytime · 30 days FREE · Privacy Policy